Operating
The company’s CEO Office is the “corporate governance” promotion unit, and the stakeholder communication model is operated according to the “P-D-C-A” (Planning-Execution-Audit-Action) management model to identify stakeholders and collect and review issues of concern to stakeholders. In order to ensure the implementation of various material issues and the achievement of goals, the CEO’s office usually pays attention to the discussion of major economic, social, and environmental issues, formulates the future direction of ESG, and urges all units of the company and subsidiaries to effectively communicate with stakeholders in all aspects of ESG, and compiles relevant achievement data, communicates with stakeholders, and reports to the CEO on discussion and suggestions, and submits a report to the board of directors every year for confirmation, and the communication status of each stakeholder in 2025 is in December 2025 Report to the board of directors on the 23rd. The communication status and report of each type of stakeholder in the most recent year are as follows:
The Company’s 2025 Communication Results Report on “Stakeholders”
|
stakeholders |
Stakeholders Key Issues of Concern |
Communication channels and response methods and frequency |
2025 stakeholder communication performance |
|---|---|---|---|
|
shareholder |
1. Business Development/Operational Performance 2. Corporate Governance/Society/Environment 3. Risk Management 4. Shareholder Engagement |
Communication Channels : 1.Shareholders Meeting and preparation of Annual Report 2.Hold corporate briefing sessions two times or more per year 3.Immediate announcements of important information on the Market Observation Post System and the Company’s website 4.Investor e-mail address 5.Regular communication and meetings with domestic institutional investors
Contact person: Spokesperson Hsiao, Kai-Feng |
1. Released 25 major messages and 11 announcements, a total of 36 items; 2. Held 2 corporate information sessions; 3. Corresponding visits/telephone visits from 32 legal persons and individual investors; 4. A total of 19 news exposures. |
|
Employees |
1. Labor relations 2. Employee benefits 3. Occupational health and safety 4. Equality at work/non-discrimination 5. Information Security |
Communication Channels : 1.Hold regular labor-management meetings 2.Hold regular employee welfare committee meetings 3.Establish gender equality in employment regulations 4.Organize employee pre-employment training and health checks, and regularly send staff to participate in safety and health lectures 5.Communication and publication of the Company’s information are done every month during monthly meetings, posts on bulletin boards, and internal groups. 6.Sanneng Wuxi regularly solicits contributions from employees and publishes them in the publication “Sanneng Qing” to enhance the communication between the employees and the Company.
Contact person: Manager Su, Administration Department |
The statistics of the Group are as follows： 1. The whole group held a total of 40 meetings such as labor-management meetings/labor/monthly meetings; 2. Obtain the safety place certification to realize the care for the working environment of employees; 3. 236 education and training-related courses; 4. Wuxi. Skyr. Xinneng. 1 physical examination for employees in Guangzhou and Taiwan; 5. The factory has an occupational nurse, one day a week, and a vocational doctor once every three months to provide service employees and take care of employees’ health. 6. Published 3 issues of the journal “Sanneng Qing”. |
|
Customers |
1. Corporate image 2. Operational Performance 3. Products and Services 4. Information transparency and security 5. Customer Protection and Communication 6. Quality of Service 7. Corporate Governance |
Communication Channels : 1. Hold trade unions, associations, and media activities from time to time 2. Hold new product launches/exhibitions/ordering meetings 3. Conduct dealer/customer training 4. Multiple communication channels: including 24-hour service line, customer complaint hotline, website visitor message board 5. Real-time communication and processing of customer feedback 6. Visit customers from time to time to understand customer needs and assist in planning sales models 7. Regularly participate in domestic and foreign baking exhibitions to promote the company’s products and make consumers better understand the company’s brand value and products 8. Educate employees to keep customer information and trade secrets confidential 9. Publicity and advertising, social media: irregular periodicals
Contact person: Assistant General Manager Wei, Sales Department |
The statistics of the Group are as follows： 1. A total of 32 dealer/customer trainings; 2. A total of 159 baking exhibitions and performances; 3. Participated in a total of 8 domestic and foreign baking exhibitions (including online);
4. Number of fans on each platform:
Sanneng has a total of 48,057 fans;
UNOPAN has a total of 2,891 fans;
LINE_unopan a total of 5,455 friends;
5.Customer Satisfaction Survey： |
|
Suppliers |
1. Corporate image 2. Business performance 3. Quality requirements 4. Information transparency and security |
1. Regularly conduct supplier evaluations to maintain the company’s product quality 2. Educate employees to keep supplier information and trade secrets confidential Contact person: Assistant Manager Hsieh, Administration Department TEL：(04)2492-5850 |
The statistics of the Group are as follows： 1. A total of 430 suppliers have been evaluated or coached; 2. A total of 61 companies were entrusted to the factory to evaluate or counsel; 3. A total of 6 mold pallet manufacturers were evaluated and guided; 4. A total of 410 suppliers signed a commitment to the integrity convention. |
| stakeholders |
|---|
|
shareholder |
|
Stakeholders Key Issues of Concern |
|
1. Business Development/Operational Performance 2. Corporate Governance/Society/Environment 3. Risk Management 4. Shareholder Engagement |
|
Communication channels and response methods and frequency |
|
Communication Channels : 1.Shareholders Meeting and preparation of Annual Report 2.Hold corporate briefing sessions two times or more per year 3.Immediate announcements of important information on the Market Observation Post System and the Company’s website 4.Investor e-mail address 5.Regular communication and meetings with domestic legal institutions
Contact: Spokesperson Xiao Kaifeng |
|
Stakeholder Communication Performance in 2022 |
|
1. Released 61 pieces of important information and 45 announcements, totaling up to 106 pieces of news; 2. Hold 2 investor conferences; 3. Receive visits/telephone interviews from 21 domestic and foreign corporate analysts, and accept invitations to participate in 3 online forums; 4. Received exposure in a total of 56 news articles. |
| stakeholders |
|---|
|
Employees |
|
Stakeholders Key Issues of Concern |
|
1. Labor relations 2. Employee benefits 3. Occupational health and safety 4. Equality at work/non-discrimination 5. Information Security |
|
Communication channels and response methods and frequency |
|
Communication Channels : 1.Hold regular labor-management meetings 2.Hold regular employee welfare committee meetings 3.Establish gender equality in employment regulations 4.Organize employee pre-employment training and health checks, and regularly send staff to participate in safety and health lectures 5.Communication and publication of the Company’s information are done every month during monthly meetings, posts on bulletin boards, and internal groups. 6.Sanneng Wuxi regularly solicits contributions from employees and publishes them in the publication “Sanneng Days” to enhance the communication between the employees and the Company.
Contact: |
|
Stakeholder Communication Performance in 2022 |
|
|
| stakeholders |
|---|
|
client |
|
Stakeholders Key Issues of Concern |
|
1. Corporate image 2. Operational Performance 3. Products and Services 4. Information transparency and security 5. Customer Protection and Communication 6. Quality of Service 7. Corporate Governance |
|
Communication channels and response methods and frequency |
|
Communication Channels : 1. Hold trade unions, associations, and media activities from time to time 2. Hold new product launches/exhibitions/ordering meetings 3. Conduct dealer/customer training 4. Multiple communication channels: including 24-hour service line, customer complaint hotline, website visitor message board 5. Visit customers from time to time to understand customer needs and assist in planning sales models 6. Regularly participate in domestic and foreign baking exhibitions to promote the company’s products and make consumers better understand the company’s brand value and products 7. Educate employees to keep confidential customer information and trade secrets 8. Publicity and advertising, social media: irregular periodicals
Contact: |
|
Stakeholder Communication Performance in 2022 |
|
The statistics of the Group are as follows： 1. A total of 17 trade unions, associations and media activities 2. A total of 31 new product launches/exhibitions/ordering meetings 3.Held a total of 10 dealer/customer training sessions 4.Participated in a total of 27 bakery exhibitions 5.Participated in a total of 7 domestic and foreign baking exhibitions (includes online exhibitions
6. Number of followers on each platform:
7. Customer Satisfaction Survey: |
| stakeholders |
|---|
|
Suppliers |
|
Stakeholders Key Issues of Concern |
|
1. Corporate image 2. Business performance 3. Quality requirements 4. Information transparency and security |
|
Communication channels and response methods and frequency |
|
1. Regularly carry out supplier evaluation to maintain the quality of the company’s products 2. Educate employees to keep supplier information and business secrets confidential Contact: Taiwan Sanneng: Manager Huang (04) 24925650 Wuxi Sanneng: 15861550979 Ping, vice president of Hua Zong, 13861880534 Japan’s Sannoh: President Kamiyang 362724777 Indonesia’s three energy: He 2122651335 Guangzhou Sanneng: Mr. Hua 15861550979 Vice President Cao 13928763696 Xin Neng: Mr. Xue 13961875116 Sr: Vice President 18626344705 Tao |
|
Stakeholder Communication Performance in 2022 |
|
The group-wide statistics are as follows: 1. A total of 259 suppliers were evaluated and counseled; 2. A total of 72 factories have been evaluated and counseled; 3. There are 5 mold support factories for evaluation and counseling 4. A total of 225 suppliers signed a letter of commitment to the integrity convention |
Contacts
Government Agencies
Spokesperson: CEO Hsiao
[email protected]
Shareholders /Investors
Spokesperson: CEO Hsiao
Acting Spokesperson: Director Zhang of the Management Center
[email protected]
Customer
Sales Department Assistant Wei (Representative)
+886 4 2492-5580 (representative)
Employees
Manager Su of the Human Resources Department
+886 4 2492-1860 #1500
[email protected]
Suppliers
Materials Department Assistant Mr. Huang (Representative)
+886 4 2492-5650
Media/ESG
Corporate Governance Chief Financial Officer Chen
+886 4 2492-6811#1300