Operating

The Chief Executive Officer Office of the Company is the “Corporate Governance” promotion unit, in which the stakeholder communication model is operated in accordance with the “P-D-C-A” (Plan-Do-Check-Act) management model, identifying stakeholders and collecting and reviewing issues of concern to stakeholders. In order to ensure the implementation of various material issues and the achievement of goals, the CEO’s Office usually pays attention to the discussion of major economic, social and environmental issues, formulates the future direction of ESG, and urges all units and subsidiaries of the company to effectively communicate with stakeholders in all aspects of ESG, and compile relevant achievement information, communicate with stakeholders and report to the CEO on the discussion recommendations, and submit a report to the board of directors every year for confirmation, and the communication situation of all stakeholders in 2023 will be announced in December 2023 Report to the Board of Directors on the 22nd. The communication situation and report of each category of stakeholders in the latest year are as follows:

The Company’s 2023 report on the results of communication with stakeholders

stakeholders

Stakeholders Key Issues of Concern

Communication channels and response methods and frequency

Stakeholder communication performance in 2023

shareholder

1. Business Development/Operational Performance

2. Corporate Governance/Society/Environment

3. Risk Management

4. Shareholder Engagement

Communication Channels :

1.Shareholders Meeting and preparation of Annual Report

2.Hold corporate briefing sessions two times or more per year

3.Immediate announcements of important information on the Market Observation Post System and the Company’s website

4.Investor e-mail address

5.Regular communication and meetings with domestic legal institutions

Contact person:Spokesperson Hsiao, Kai-Feng
TEL:0928-135680
e-mail:[email protected]

1. 36 major messages and 13 announcements were issued, totaling 49;

2. Held 2 corporate information sessions;

3. Respond to visits/calls from 23 corporate and individual investors;

4. A total of 35 news stories were revealed.

Employees

1. Labor Relations
2. Employee Benefits
3. Occupational Health and Safety
4. Equality/non-discrimination at work
5. Information Security

Communication Channels :

1.Hold regular labor-management meetings

2.Hold regular employee welfare committee meetings

3.Establish gender equality in employment regulations

4.Organize employee pre-employment training and health checks, and regularly send staff to participate in safety and health lectures

5.Communication and publication of the Company’s information are done every month during monthly meetings, posts on bulletin boards, and internal groups.

6.Sanneng Wuxi regularly solicits contributions from employees and publishes them in the publication “Sanneng Days” to enhance the communication between the employees and the Company.

Contact Person:
Taiwan Sanneng: Associate Huang (04) 24925650
Sanneng Wuxi:Vice GM Hua 15861550979 Vice GM Pin 13861880534
Sanneng Japan:GM Kamiyanagi 362724777
Sanneng Indonesia:GM Ho 2122651335
Sanneng Guangzhou: GM Hua 15861550979 Vice GM Cao 13928763696
Xinneng:GM Xue 13961875116
Squires Kitchen:Vice GM Tao 18626344705

The statistics of the Group are as follows:

1. A total of 42 meetings were held in the whole group, such as labor-management meetings/trade unions/monthly meetings;

2. Obtain the safety place certification to realize the care for the working environment of employees;

3. 226 education and training related courses;

4. 2 annual physical examinations for employees

5. The factory has a nurse, one day a week, and a doctor once every three months to provide service employees.

6. Published 3 issues of the journal "Three Energy Feelings".

client

1.Corporate image
2.Operational performance
3.product and services
4.Information Transparency and Security
5.Customer Protection and Communication
6.Service Quality
7.Corporate Governance

Communication Channels :

1. Hold trade unions, associations, and media activities from time to time

2. Hold new product launches/exhibitions/ordering meetings

3. Conduct dealer/customer training

4. Multiple communication channels: including 24-hour service line, customer complaint hotline, website visitor message board

5. Real-time communication and processing of customer feedback

6. Visit customers from time to time to understand customer needs and assist in planning sales models

7. Regularly participate in domestic and foreign baking exhibitions to promote the company's products and make consumers better understand the company's brand value and products

8. Educate employees to keep customer information and trade secrets confidential

9. Publicity and advertising, social media: irregular periodicals

Contact Person:
Sanneng Taiwan:Manager Wei (04)24925580
Sanneng Wuxi : Director Zhang 18861806860
Sanneng Japan:GM Kamiyanagi 362724777
Sanneng Indonesia:GM Ho 2122651335
Guangzhou Sanneng: Vice President Cao 13928763696
Xinneng:GM Xue 13961875116
Squires Kitchen:Vice GM Tao 18626344705

The statistics of the Group are as follows:

1. A total of 46 dealer/customer trainings;

2. A total of 37 baking performances;

3. Participated in 18 domestic and foreign baking exhibitions (including online);

4. Number of fans on each platform:
46,706 Facebook followers;
Sanneng flagship store has a total of 469,000 fans
Sanneng has a total of 20,000 followers
There are 2,475 fans of the Sanneng baking teaching platform
The number of LINE_unopan friends is 5,771;
21,881 followers on WeChat public account;
39,834 Weibo followers;
Douyin has a total of 6,076 followers;
Xiaohongshu has a total of 1,358 followers;

5. Customer Satisfaction Survey:
Taiwan - 90.2 points in China and 89.4 points in overseas
Wuxi - 96.4 points

Suppliers

1.Corporate image
2.Operational Performance
3.Quality Requirements
4.Information Transparency and Security
1.Regularly perform supplier evaluations to maintain the quality of the Company’s products
2.Educate employees to keep supplier information and business secrets confidential
Contact Person:
Taiwan Sanneng: Associate Huang (04) 24925650
Sanneng Wuxi:Vice GM Hua 15861550979 Vice GM Pin 13861880534
Sanneng Japan:GM Kamiyanagi 362724777
Sanneng Indonesia:GM Ho 2122651335
Sanneng Guangzhou: GM Hua 15861550979 Vice GM Cao 13928763696
Xinneng:GM Xue 13961875116
Squires Kitchen:Vice GM Tao 18626344705

The statistics of the Group are as follows:

1. 362 suppliers were evaluated, and 51 were counseled;

2. 62 factories were evaluated and 21 were counseled;

3. There are 14 mold support factories for evaluation and counseling;

4. A total of 401 suppliers signed a letter of commitment to the integrity convention.

stakeholders

shareholder

Stakeholders Key Issues of Concern

1. Business Development/Operational Performance

2. Corporate Governance/Society/Environment

3. Risk Management

4. Shareholder Engagement

Communication channels and response methods and frequency

Communication Channels :

1.Shareholders Meeting and preparation of Annual Report

2.Hold corporate briefing sessions two times or more per year

3.Immediate announcements of important information on the Market Observation Post System and the Company’s website

4.Investor e-mail address

5.Regular communication and meetings with domestic legal institutions

Contact person:Spokesperson Hsiao, Kai-Feng
TEL:0928-135680
e-mail:[email protected]

Stakeholder Communication Performance in 2022

1. Released 61 pieces of important information and 45 announcements, totaling up to 106 pieces of news;

2. Hold 2 investor conferences;

3. Receive visits/telephone interviews from 21 domestic and foreign corporate analysts, and accept invitations to participate in 3 online forums;

4. Received exposure in a total of 56 news articles.

stakeholders

Employees

Stakeholders Key Issues of Concern

1. Labor Relations
2. Employee Benefits
3. Occupational Health and Safety
4. Equality/non-discrimination at work
5. Information Security

Communication channels and response methods and frequency

Communication Channels :

1.Hold regular labor-management meetings

2.Hold regular employee welfare committee meetings

3.Establish gender equality in employment regulations

4.Organize employee pre-employment training and health checks, and regularly send staff to participate in safety and health lectures

5.Communication and publication of the Company’s information are done every month during monthly meetings, posts on bulletin boards, and internal groups.

6.Sanneng Wuxi regularly solicits contributions from employees and publishes them in the publication “Sanneng Days” to enhance the communication between the employees and the Company.

Contact Person:
Sanneng Taiwan:Manager Huang (04)24925650
Sanneng Wuxi:Vice GM Hua 15861550979 Vice GM Pin 13861880534
Sanneng Japan:GM Kamiyanagi 362724777
Sanneng Indonesia:GM Ho 2122651335
Sanneng Guangzhou: GM Hua 15861550979 Vice GM Cao 13928763696
Xinneng:GM Xue 13961875116
Squires Kitchen:Vice GM Tao 18626344705

Stakeholder Communication Performance in 2022

stakeholders

client

Stakeholders Key Issues of Concern

1.Corporate image
2.Operational performance
3.product and services
4.Information Transparency and Security
5.Customer Protection and Communication
6.Service Quality
7.Corporate Governance

Communication channels and response methods and frequency

Communication Channels :

1. Hold trade unions, associations, and media activities from time to time

2. Hold new product launches/exhibitions/ordering meetings

3. Conduct dealer/customer training

4. Multiple communication channels: including 24-hour service line, customer complaint hotline, website visitor message board

5. Visit customers from time to time to understand customer needs and assist in planning sales models

6. Regularly participate in domestic and foreign baking exhibitions to promote the company's products and make consumers better understand the company's brand value and products

7. Educate employees to keep confidential customer information and trade secrets

8. Publicity and advertising, social media: irregular periodicals

Contact Person:
Sanneng Taiwan:Manager Wei (04)24925580
Sanneng Wuxi : Director Zhang 18861806860
Sanneng Japan:GM Kamiyanagi 362724777
Sanneng Indonesia:GM Ho 2122651335
Sanneng Guangzhou: GM Hua 15861550979 Vice GM Cao 13928763696
Xinneng:GM Xue 13961875116
Squires Kitchen:Vice GM Tao 18626344705

Stakeholder Communication Performance in 2022

The statistics of the Group are as follows:

1. A total of 17 trade unions, associations and media activities

2. A total of 31 new product launches/exhibitions/ordering meetings

3.Held a total of 10 dealer/customer training sessions

4.Participated in a total of 27 bakery exhibitions

5.Participated in a total of 7 domestic and foreign baking exhibitions (includes online exhibitions

6.The Amount of Fans on each platform:
The total number of fans on Facebook is 41,319;
A total of 424,224 fans of the Sanneng Flagship Store
There are 10,089 fans of the Sanneng Ship Store
A total of 1,126 fans of the Sanneng Baking Tutorial Platform
A total of 11,458 friends of the LINE_unopan;
A total of 19,914 fans on the WeChat official;
A total of 41,202 Weibo fans;
A total of 603 fans on TikTok;
A total of 842 fans of Xiaohongshu;

7.Customer Satisfaction Survey:
Taiwan 91.5%,Wuxi 93%;

stakeholders

Suppliers

Stakeholders Key Issues of Concern

1.Corporate image
2.Operational Performance
3.Quality Requirements
4.Information Transparency and Security

Communication channels and response methods and frequency

1.Regularly perform supplier evaluations to maintain the quality of the Company’s products
2.Educate employees to keep supplier information and business secrets confidential
Contact Person:
Sanneng Taiwan:Manager Huang (04)24925650
Sanneng Wuxi:Vice GM Hua 15861550979 Vice GM Pin 13861880534
Sanneng Japan:GM Kamiyanagi 362724777
Sanneng Indonesia:GM Ho 2122651335
Sanneng Guangzhou: GM Hua 15861550979 Vice GM Cao 13928763696
Xinneng:GM Xue 13961875116
Squires Kitchen:Vice GM Tao 18626344705

Stakeholder Communication Performance in 2022

The statistics of the Group are as follows:
1.259 suppliers were evaluated and 15 suppliers were counseled;
2. 72 outsourcing companies were evaluated and counseled;
3.Evaluated and counseled a total of 5 mold outsourcing companies
4.A total of 225 suppliers signed the Anti-Corruption Commitment Letter.

Contacts

Government Agencies

Spokesperson Executive Officer Xiao
[email protected]

Shareholders /Investors

Spokesperson Executive Officer Xiao
Acting Spokesperson, GM of Sanneng Taiwan Ms. Chang
[email protected]

client

Sales Department Manager Wei (Representative)
+886 4 2492-5580 (representative number)

Employees

Deputy Director Su of the Human Resources Department
+886 4 2492-1860 #1500 [email protected]

Suppliers

Materials Department Associate Huang (Representative)
+886 4 2492-5650

Media/ESG

Corporate Governance Chief Financial Officer Chen
+886 4 2492-6811#1300

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